Terms of Service

1. Who we are and what these terms cover

These Terms of Service are offered by The Rip Ritual ("The Rip Ritual", "we", "us", or "our"). They apply to purchases made through our website, our physical locations (where applicable), orders placed with us by phone or email, and your use of our website and customer account. Our Return/Cancellation Policy, Shipping Policy, Package Protection Policy, Pre-Order Terms, Order Limits & Resale Policy, Pricing Policy, Tariffs Policy, Buylist Guide, Privacy Policy, and any other policies referenced on our website form part of these Terms of Service. Purchases made through third-party marketplaces are also subject to the terms and policies of those marketplaces. By placing an order or using our website, you agree to these terms.

2. Accounts

You are responsible for keeping your account information accurate and your password confidential, and for all activity that occurs through your account. Each person may maintain only one account unless we approve otherwise. We may suspend or close an account that violates these terms, is used to circumvent order limits, or is associated with fraudulent, abusive, or unauthorized activity.

3. Orders and acceptance

An order confirmation email means that we have received your order; it does not mean that we have accepted the order. An order is accepted when we ship it or notify you that it is ready for pickup. Before acceptance, we may refuse, limit, or cancel an order for reasons including product availability, pricing or listing errors, failed verification, order limits, suspected fraud or unauthorized resale, or a violation of these terms. If we cancel an order or item, we will refund the amount paid for the cancelled item(s), subject to any applicable policy stated elsewhere on our website.

If an item becomes unavailable after you place an order, we may hold the order and contact you to determine whether you would like to wait, substitute the item where available, or cancel the affected item.

4. Order verification

We may place an order on hold while we verify the purchaser, payment method, billing information, or shipping address. We may request additional information or identification where reasonably necessary. If verification cannot be completed, we may cancel the order and issue a refund for the cancelled items.

5. Changes to an order

You may request changes to an order before it has shipped. Changes to the shipping address or customer information must be requested using the email address associated with the order and may require additional verification. Once an order has shipped, changes can no longer be made. Please refer to our Order Editing Policy for additional details.

6. Order limits and resale

We may impose quantity limits on any product, including limits per customer, household, address, payment method, or account. We may reduce or cancel orders placed through multiple accounts or orders that we reasonably believe are intended for unauthorized resale or are being used to circumvent our quantity limits.

7. Pricing, currency, and taxes

Unless otherwise stated, prices are listed in Canadian dollars. If you shop in another supported currency, the amount charged will be the amount displayed at checkout in that currency. Applicable taxes and fees are added at checkout.

Orders placed using discount codes or promotional pricing may be subject to the terms of the applicable promotion and may be final sale where stated. Promotions and discounts are not applied retroactively. If a product is listed with an obvious pricing, description, or technical error, we may cancel the affected order or item and issue a refund.

8. Payment, store credit, and gift cards

We accept the payment methods displayed at checkout. Your selected payment method may be charged when you place an order, including for pre-orders.

Unless otherwise required by law or stated in our policies, refunds are issued to the original payment method. Amounts originally paid using store credit or a gift card may be refunded as store credit or gift card credit.

Store credit is issued electronically and is not transferable, has no cash value, and cannot be redeemed for cash except where required by applicable law. Store credit and gift cards do not expire unless otherwise required by law.

If we offer a loyalty or rewards program, the applicable program terms govern the earning, redemption, expiration, and use of points or rewards. We may modify or discontinue a loyalty program in accordance with applicable law.

We are not responsible for currency-conversion differences, foreign-exchange rates, or fees charged by your bank, credit-card provider, payment processor, or other financial institution.

9. Shipping, delivery, and risk

Orders are generally processed and shipped within the handling time stated on our website or at checkout. Delivery dates and carrier estimates are estimates only and are not guaranteed.

A package is considered delivered when the applicable carrier records delivery to the shipping address provided with the order.

Where package protection is offered and purchased, claims for loss, theft, or damage are governed by the terms of that package protection program. Where package protection is not purchased, any available carrier coverage or claim process will apply.

Certain products or orders, including eligible singles-only orders, may be shipped using untracked letter mail or another untracked service. Untracked shipments may have limited or no package-protection coverage.

Please refer to our Shipping Policy and Package Protection Policy for additional information.

10. Product condition and authenticity

The Rip Ritual sells genuine products sourced through legitimate distributors, suppliers, manufacturers, publishers, or other established sources.

Sealed products may have minor cosmetic imperfections resulting from manufacturing, packaging, handling, or transportation. These may include dents, creases, tears, holes, loose wrapping, or other imperfections to exterior packaging and do not necessarily indicate that the contents are damaged or defective.

Such cosmetic imperfections on sealed product are not grounds for a refund, credit, replacement, or exchange unless otherwise required by applicable law or stated in our policies.

Manufacturer defects, including damaged, misprinted, missing, or defective cards contained within newly purchased sealed products, or missing components from a game or product, may be handled directly by the applicable manufacturer or publisher. Where appropriate, we will assist you in identifying the correct manufacturer or publisher contact.

11. Payment disputes

If there is a problem with your order, please contact The Rip Ritual before initiating a chargeback or payment dispute. We will make reasonable efforts to investigate and resolve legitimate order issues.

Initiating a chargeback or payment dispute for an order that remains within its stated processing, shipping, delivery, or pre-order release period, without first contacting us about the issue, may be considered a breach of these terms.

If a payment dispute is opened, we may provide the applicable payment provider, financial institution, or dispute processor with relevant records, including the order information, shipping information, communications, applicable policies, and any acknowledgements associated with the order.

We may restrict or decline future orders where there is a documented history of fraudulent, abusive, or unauthorized payment disputes.

12. Website use and content

You may use our website to browse products, place legitimate orders, manage your account, and access our services.

You may not:

• Scrape, copy, or bulk-download product listings, prices, images, or other website content without our permission;
  
• Use bots, scripts, automated systems, or other tools to place orders or circumvent purchasing restrictions;
  
• Interfere with the operation, security, or availability of our website;
  
• Attempt to gain unauthorized access to accounts, systems, or data;
  
• Abuse discount codes, promotions, referral programs, or other offers;
  
• Use the website for fraudulent, unlawful, or abusive purposes; or
  
• Circumvent quantity limits or other purchasing restrictions.

Game names, character names, card images, trademarks, logos, and other intellectual property belonging to publishers, manufacturers, or other third parties remain the property of their respective owners and are used by The Rip Ritual for product identification, informational, or promotional purposes where permitted.

Links to third-party websites may be provided for convenience. We are not responsible for the content, availability, security, or practices of third-party websites.

13. Notices

Notices relating to your orders or account may be sent to the email address associated with your account or order.

You are responsible for keeping your contact information accurate and ensuring that you can receive messages from us. A notice is considered delivered when it has been sent to the email address associated with your order or account, unless applicable law requires otherwise.

Notices to The Rip Ritual should be sent through the contact information provided on our website.

14. Events outside our control

The Rip Ritual is not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control.

These circumstances may include carrier strikes or service disruptions, customs delays or holds, severe weather, natural disasters, manufacturer recalls, supplier or distributor interruptions, product shortages, government actions, infrastructure failures, or other events beyond our reasonable control.

Where such an event prevents us from fulfilling an order, we may cancel the affected item or order and refund amounts paid for the affected products, subject to applicable law.

15. Liability and your consumer rights

To the maximum extent permitted by applicable law, The Rip Ritual's liability relating to an order will be limited to the amount you paid for the affected order or product.

To the extent permitted by law, we are not responsible for indirect, incidental, special, consequential, or speculative losses, including lost profits, lost resale opportunities, changes in market value, or price differences.

Nothing in these terms excludes, restricts, or limits any rights or remedies that cannot legally be excluded, restricted, or limited under applicable consumer-protection or other legislation.

Where applicable law provides you with rights that are greater than those stated in these terms, those legal rights continue to apply.

16. Changes to these terms

We may update these Terms of Service from time to time. The version in effect when you place an order will generally apply to that order, subject to applicable law.

The current version of these terms will be made available on our website.